General Questions (FAQ)

Q1) Help Center

A1) For further clarification, please email us at sales@smartrental.my, WhatsApp to us at 011-5621 4799 or Contact us at our Hotline 03-7890 4400

Q2) Customer Support and Technical Support

A2) Please log in and raise your issues here, our Customer Support or Technical Support PIC will get back to you soon https://smartrental.my/ticket/

Q3) How to Order?

A3) If customer knows which rental package you want, just register as member, load IC copy for verification, place order and make payment online will do. Click here to register – https://smartrental.asia/portal/index.php?route=account/register
For 12/24mths rental packages, we collect 6-mths payment upon order placement (it is for the FIRST 3 mths and LAST 3 mths rental fees).
Recurring payment will be a monthly payment starting from 4th-Month, onwards.
For Flexi / Short Term rental, a deposit will be collected upon order / payment. It will be fully refunded once the contract is due, and rental unit is returned in good condition after our technician verification.

Q4) Shipping & Delivery

A4) For Klang Valley customers, customer can choose:-
  Delivery is FREE for Peninsular (West Malaysia)
  Self-Collect at 17, Jalan Kuchai Maju 13, Kuchai Entrepreneurs Park, 58100 Kuala Lumpur.

Q5) Help Center

A1) For further clarification, please email us at sales@smartrental.my, WhatsApp to us at 011-5621 4799 or Contact us at our Hotline 03-7890 4400